Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Alibaba Group Holding Limited ("Alibaba," "we," "us," or "our") regarding your use of the Qwen3-Next AI language model service, including our website, API, and related applications (collectively, the "Service").

By accessing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Qwen3-Next is an advanced AI language model service that provides:

• AI Language Processing: Natural language understanding and generation capabilities
• API Access: Programmatic access to our AI model through REST APIs
• Multi-language Support: Processing capabilities across 119+ languages
• Long-context Understanding: Processing of extended text inputs up to 262K tokens
• Development Tools: SDKs, documentation, and development resources

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use our Service, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal authority to enter into this agreement
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete information during registration

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized account access
• Using strong passwords and enabling two-factor authentication when available

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate purposes, including:

• Content creation and editing
• Language translation and localization
• Research and educational purposes
• Business applications and automation
• Creative writing and storytelling
• Data analysis and summarization

4.2 Prohibited Uses

• Illegal Activities: Any unlawful or criminal activities
• Harmful Content: Generating content that promotes violence, harassment, or discrimination
• Misinformation: Creating or spreading false, misleading, or deceptive information
• Privacy Violations: Processing personal information without consent
• Intellectual Property Infringement: Violating copyrights, trademarks, or other IP rights
• Spam and Abuse: Sending unsolicited communications or abusing the Service
• Security Threats: Attempting to compromise system security or access unauthorized data
• Adult Content: Generating explicit sexual content or content involving minors
• Financial Fraud: Creating content for financial scams or fraudulent schemes
• Impersonation: Misrepresenting your identity or affiliation

5. API Usage and Limitations

5.1 API Access

API access is subject to:

• Rate Limits: Requests per minute/hour limits based on your plan
• Usage Quotas: Monthly or annual usage limits
• Authentication: Valid API keys and proper authentication
• Fair Use: Reasonable and non-abusive usage patterns

5.2 Service Availability

We strive to maintain high service availability but do not guarantee:

• Uninterrupted or error-free service
• Specific uptime percentages (except as specified in Enterprise agreements)
• Compatibility with all third-party systems
• Availability during scheduled maintenance

6. Content and Intellectual Property

6.1 Your Content

You retain ownership of content you submit to the Service ("Your Content"). By using the Service, you grant us:

• A limited license to process Your Content to provide the Service
• Rights to use anonymized, aggregated data for service improvement
• Permission to temporarily cache content for performance optimization

6.2 Generated Content

Content generated by our AI model:

• Is provided to you under a non-exclusive license
• May not be unique (similar content may be generated for other users)
• Should be reviewed and verified before use in critical applications
• May be subject to intellectual property claims by third parties

6.3 Our Intellectual Property

The Service, including our AI models, software, and documentation, is protected by intellectual property laws. You may not:

• Reverse engineer or attempt to extract our AI model weights
• Create competing AI services using our technology
• Remove or modify copyright notices or proprietary markings
• Use our trademarks without written permission

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key privacy principles include:

• Data Minimization: We collect only necessary information
• Purpose Limitation: Data is used only for specified purposes
• Security: Appropriate security measures protect your data
• User Rights: You have rights regarding your personal information

8. Payment Terms and Billing

8.1 Pricing and Plans

Service pricing is available on our website and may include:

• Free tier with limited usage
• Pay-per-use pricing for API calls
• Subscription plans with monthly/annual billing
• Enterprise custom pricing

8.2 Payment Processing

• Payments are processed by secure third-party providers
• All fees are non-refundable unless otherwise specified
• You authorize automatic billing for subscription services
• Price changes will be communicated with advance notice

8.3 Overages and Suspensions

• Usage exceeding plan limits may result in additional charges
• Accounts with unpaid balances may be suspended
• Service suspension does not relieve payment obligations

9. Disclaimers and Limitations

9.1 Service Disclaimers

We disclaim all warranties, including:

• Accuracy: We do not guarantee the accuracy of AI-generated content
• Completeness: Generated content may be incomplete or require human review
• Reliability: AI outputs may vary based on inputs and model updates
• Fitness for Purpose: The Service may not meet your specific requirements

9.2 Content Responsibility

You acknowledge that:

• AI-generated content should be reviewed before use
• You are responsible for verifying factual claims in generated content
• The Service should not be used for medical, legal, or financial advice
• Human oversight is recommended for critical applications

10. Limitation of Liability

To the maximum extent permitted by law:

• No Consequential Damages: We are not liable for indirect, incidental, or consequential damages
• Liability Cap: Our total liability is limited to the amount you paid for the Service in the 12 months preceding the claim
• Time Limitation: Claims must be brought within one year of the cause of action
• No Business Loss: We are not liable for lost profits, business interruption, or data loss

11. Indemnification

You agree to indemnify and hold harmless Alibaba Group and its affiliates from claims arising from:

• Your use of the Service in violation of these Terms
• Content you submit to or generate using the Service
• Your violation of applicable laws or third-party rights
• Any breach of your representations or warranties

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Contacting our support team
• Using account deletion features in your dashboard
• Ceasing to use the Service

12.2 Termination by Us

We may terminate or suspend your access for:

• Violation of these Terms or our Acceptable Use Policy
• Non-payment of fees
• Fraudulent or abusive behavior
• Legal or regulatory requirements
• Extended period of inactivity

12.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Outstanding payment obligations remain due
• We may delete your account data according to our retention policy
• Provisions that should survive termination remain in effect

13. Updates and Modifications

We may update these Terms to reflect:

• Changes in our Service or business practices
• New legal or regulatory requirements
• Industry standards and best practices
• User feedback and service improvements

We will provide notice of material changes through:

• Email notification to registered users
• In-app notifications or dashboard alerts
• Updates to our website
• 30-day advance notice for significant changes

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles.

14.2 Dispute Process

1. Direct Resolution: Contact our support team to resolve issues informally
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Arbitration: Unresolved disputes will be settled through binding arbitration
4. Jurisdiction: Legal proceedings must be brought in Hong Kong courts

14.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class actions or collective proceedings.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Alibaba regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of future enforcement of that provision.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.