Privacy Policy

Qwen3-Next ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI language model service, website, and related applications (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and authentication credentials.
• API Usage Data: We collect the prompts, queries, and content you submit to our AI model for processing.
• Payment Information: If you use paid services, we collect billing information through secure third-party payment processors.
• Support Communications: When you contact our support team, we collect the information you provide in your communications.

1.2 Information We Collect Automatically

• Usage Analytics: We collect data about how you interact with our Service, including API endpoints accessed, response times, and usage patterns.
• Technical Information: We collect device information, IP addresses, browser type, operating system, and referring URLs.
• Performance Metrics: We collect data about model performance, error rates, and system optimization metrics.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI language model services
• Model Training and Improvement: To enhance our AI models' performance, accuracy, and safety features
• Account Management: To manage your account, authenticate users, and provide customer support
• Analytics and Optimization: To analyze usage patterns and optimize our Service performance
• Security and Fraud Prevention: To detect, prevent, and respond to security incidents and fraudulent activities
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Communication: To send you service updates, security alerts, and administrative messages

3. Data Processing and Model Training

3.1 Content Processing

When you submit content to our AI model:

• Your inputs are processed to generate responses
• Content may be temporarily cached for performance optimization
• We implement data retention policies to manage stored content
• Sensitive information is handled with enhanced security measures

3.2 Model Improvement

We may use your interactions to improve our AI models, including:

• Training data for model enhancement (with appropriate anonymization)
• Quality assurance and safety testing
• Research and development of new features
• Performance benchmarking and optimization

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in:

• Cloud infrastructure and hosting services
• Payment processing and billing
• Analytics and monitoring
• Customer support and communication

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Investigate potential violations of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view and process your data
• Security Monitoring: Continuous monitoring for security threats and vulnerabilities
• Regular Audits: Periodic security assessments and compliance audits
• Incident Response: Established procedures for responding to security incidents

6. Data Retention

We retain your information for different periods based on the type of data:

• Account Information: Retained while your account is active and for a reasonable period after closure
• API Usage Data: Retained according to our data retention policy, typically 30-90 days
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Support Communications: Retained for customer service purposes, typically 2-3 years

7. Your Rights and Choices

7.1 Access and Portability

You have the right to:

• Access your personal information we have collected
• Request a copy of your data in a portable format
• Receive information about our data processing activities

7.2 Correction and Deletion

You may:

• Update your account information through your user dashboard
• Request correction of inaccurate personal information
• Request deletion of your account and associated data

7.3 Opt-Out Options

You can:

• Opt out of non-essential communications
• Disable cookies through your browser settings
• Request that your data not be used for model training

8. International Data Transfers

Our Service operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure that international transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Regional Privacy Rights

10.1 European Users (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including:

• Right to object to processing based on legitimate interests
• Right to restrict processing in certain circumstances
• Right to lodge a complaint with supervisory authorities
• Right to withdraw consent for consent-based processing

10.2 California Users (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including:

• Right to know about personal information collected and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

11. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated Privacy Policy on this page
• Update the "Last updated" date at the top of this policy
• Notify you of material changes through email or Service notifications
• Provide advance notice for changes that materially affect your rights